FAQ

Frequently Asked Questions

1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery time depends on your location and typically takes 5–10 business days.

2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

3. Can I change or cancel my order?
Orders can only be modified or canceled within 12 hours of purchase.

4. What is your return policy?
We accept returns within 14 days of delivery if the item is unused and in original condition.

5. What should I do if I receive a damaged item?
Please contact us immediately at support@coyawear.com with your order number and photos of the issue.

6. How can I contact support?
You can reach us anytime at support@coyawear.com. We reply within 24 hours.